Frequent Questions

Our company offers general cleaning, vacuuming, mopping, dusting, window cleaning and bathroom sanitizing services in homes, offices and commercial
premises.

You can schedule cleaning appointments according to your needs and preferences. PureGlow offers flexible scheduling options, such as weekly, bi-weekly, monthly or
one-time cleanings.

The cost of services depends on factors such as the size of the space, the frequency of cleaning and the specific services required. It is best to request a custom quote from our cleaning company.

In most cases, our company provides its own cleaning products and equipment. However, if you have specific preferences or sensitivities, you can discuss it with our company to validate if it is possible to accommodate those requests.

The time required to clean a space depends on its size, its condition and the scope of cleaning services requested. PureGlow can provide an estimated duration based on these factors.

If you are not satisfied with the cleaning service, please contact our company within a reasonable amount of time to discuss your concerns. PureGlow is committed to customer satisfaction and will work to resolve any issues.

It’s not necessary for you to be present during the cleaning. You can provide access to your space and trust the cleaning professionals to carry out their duties effectively.

PureGlow has different payment methods available, among which are: cash, checks, credit/debit cards or bank transfers. Talk to us and we will offer you the best alternative.

It is important to hire a licensed and insured cleaning company. PureGlow guarantees that our company complies with the standards and permits required for cleaning services, as well as the necessary coverage for any possible damage or accident that may occur during the cleaning process.

Yes, you can request additional services, such as deep cleaning of specific areas, cleaning the inside of appliances, or organizing certain spaces. Discuss these requests with our company to ensure that they can be fulfilled.

Scheduling requirements may vary depending on the company´s availability. It is recommended that cleaning appointments be booked in advance to ensure the desired date and time.

Many cleaning companies offer green or environmentally friendly cleaning options upon request. If the use of green products is important to you, ask PureGlow about their environmentally friendly cleaning practices.

PureGlow offers flexible services without long-term contracts. Before contracting our services, you can inform us about your preferences, ask us about possible contractual requirements.

PureGlow has a customer service department to handle complaints or problems. We will address your concerns promptly and work to resolve them to your satisfaction.

While some cleaning companies assign the same cleaners to each appointment, others may have a rotating team of cleaners. It is best to clarify this with PureGlow and express your preferences.

PureGlow performs background checks and provides trained and trusted cleaners. However, it is always a good idea to take precautions, such as securing valuables or personal items prior to cleaning.

In the event of accidental damage caused by the cleaning company´s personnel, PureGlow has insurance to cover such incidents. Make sure you are aware of the company´s liability coverage and procedures for reporting damage.